For us to achieve our set goals – and remain consistent in applying them - we have to adopt a systematic approach to quality management. We devised The UWI Quality Management Framework (or QMF) as a model for managing the execution of our new quality paradigm and ensuring a culture of continuous improvement.
The UWI extends the value of the dimensions of quality by providing a framework which allows for all sectors to monitor how well they are achieving, maintaining and enhancing quality. This framework, The UWI QMF, is based on the concept of the Quality Cycle, which comprises four stages:
Our framework for quality management ensures we integrate the five key dimensions of quality into the cycle. Here are some of the strategies used at each stage:
With the dimensions of quality clearly defined, we are able to assure quality by applying the quality cycle: how we plan and implement measures to achieve quality in each dimension; how we evaluate to determine the level of quality in each dimension; and, how we go about achieving continuous quality improvement in the core areas of teaching, learning, research, innovation, public service, intellectual leadership, outreach, governance and administration.
The UWI is also committed to periodically reviewing its quality policy, its quality management framework and the functioning of its quality management system to ensure their continued relevance and effectiveness.